Need some help? Dietary restrictions? Check out our Frequently Asked Questions (FAQ) before sending us an email. Still not see what you're looking for, send us an email at firstname.lastname@example.org
Do I have to purchase tickets in advance?
Yes, advance ticket purchase is required. Tours typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.
Can I get a refund or reschedule my ticket?
All tickets are nonrefundable. Consider it like buying a concert ticket – that seat is reserved for you and we will be unable to resell it. As a small business with only 12 tickets per tour, its important that you purchase tickets when you’re sure you can go. If you can’t make it to the tour you purchased, the tickets are transferrable. Post the tickets on Facebook or Craigslist or ask a friend or colleague if they want to purchase your tickets.
Tours can be rescheduled with 2 weeks advance notice for parties of 4 or less by emailing email@example.com. Please arrive on time as tours depart promptly.
Is my tour guide’s gratuity included?
Los Angeles is an expensive place to eat and drink, so our tour guides appreciate recognition for a job well done, so they can fuel their foodie habits. 15%-20% is customary in the tourism industry.
If a tour is sold out, can I get on the waiting list?
Yes, please email us at firstname.lastname@example.org
Do you offer discounts for children and seniors?
We currently do not offer discounted tickets for children and seniors.
Is this tour appropriate for children?
The tour content is not geared toward children, though many older children may definitely enjoy trying new foods and learning about them! We recommend children over 16 years of age, but younger children are welcome if they’re ok sitting and chatting with people for longer periods of time. Babies are allowed on our Tours. Please give us a heads up by leaving a note in the comments section of the booking process, so we can be sure to accommodate for a stroller.
What happens if it rains?
Our tours are held rain or shine regardless of weather conditions. We guarantee you won’t melt as quickly as chocolate in the mouth. Please bring an umbrella during the winter months.
How strenuous is the walk?
Most reasonably active people should be able to handle our walks. All our tours are flat and range from half a mile to approximately a mile and half.
How long does the tour last?
All tours are approximately 3 hours, though occasionally we spend more time in the shops and the tours may run 15-20 minutes longer. If you must leave early, feel free to do so after telling your guide.
Are there any opportunities to sit?
Yes, there is time to sit and eat though please be prepared to be on your feet for the majority of the tour.
Are there bathroom breaks?
Yes, bathroom breaks are available throughout the tour though it is recommended to use the restroom facilities before the tour begins.
What if its too hot?
For the hot Los Angeles summer months, we recommend bringing a bottle of water for the walk between restaurants. We will provide fans and your guide will be equipped with a misting bottle and fan.
Does the tour end at the same place where we began?
The tours end within a few blocks of the starting point. Your tour guide will be happy to assist with directions at the end of the tour or set you up with a free ride via van back to your car.
Is there parking nearby?
Yes, there are paid parking lots convenient to all our tours. Your confirmation email will include some suggestions.
Can I take public transportation?
We definitely encourage using public transportation. All our tours are easily accessible via the metro and multitudes of public buses. Please allow enough time to arrive at the meeting location, as our tours do begin promptly.
Are cameras allowed?
We love it when tour guests take pictures and send them to us, or post on our Facebook Page.
Are there any age restrictions?
Children are allowed on the tours though please keep in mind that there is a good deal of walking and listening involved. Tour content is not geared toward young children. Customers who purchase tours including alcohol must be 21 or older and provide proof of identification.
Are pets allowed on the tour?
Pets are not allowed.
Are the tours appropriate for Angelenos?
Yes, in fact the tours are geared toward locals since we hope to introduce you to hidden gems in your own backyard, while meeting the chefs, owners and industry experts. Locals have a great time on our tours and often attend when family is in town or when celebrating a special occasion.
FOOD RELATED QUESTIONS
How much food is included?
Our Food Tours provide a generous amount of tasting and is considered a full meal for an average eater. Please keep in mind though that our tours focus on quality not quantity and the full experience. Additionally, the amount of food that you are eating is spread out over 3 hours, so you won’t feel overly stuffed… Its like going out for an incredible sushi meal. You leave happy and content but don’t end up in a food coma.
Should I eat beforehand?
Our Saturday tours are best for late lunch or early dinner, so breakfast beforehand is recommended. Our evening food tours should be considered dinner.
Are you able to accommodate dietary restrictions and allergies?
Please indicate your dietary restrictions when you purchase your tickets. We will try our best to make substitutions whenever possible, though not guaranteed.
Are there vegetarian options?
Yes, we can usually make appropriate substitutions if indicated at the time of ticket purchase.
How do I buy a gift certificate?
Click here to buy gift certificates. A perfect gift for a special occasion or just to say thank you!
How do I redeem a gift certificate?
Your gift certificate should have a number on it. Once you click on your desired tour date and time, enter the gift certificate number exactly as it appears on the certificate into the box that says “Promo code or gift certificate?”
How do I book a private tour?
Email email@example.com with your contact information, and desired date and time and we will get back to you.